Payment Policy
- Policy Coverage and Application
- Account Ownership and Payment Details
- Making Deposits
- How Deposits Are Processed
- Withdrawal Rules
- Withdrawal Checks and Timing
- Documents for Identity Checks
- Currency and Exchange Handling
- Fees and Transaction Costs
- Declined, Failed or Reversed Payments
- Chargebacks and Payment Disputes
- Inactive and Dormant Accounts
- Financial Crime Prevention
- Getting Help with Payments
28 Mars Casino aims to keep payments simple, transparent and secure for players in Australia. This Payment Policy explains how deposits, withdrawals and related payment activities are handled when you use the casino account.
By using the cashier, you confirm that you understand and accept the practices described below. Payment features, available methods and applicable values are shown in your account cashier and may vary according to location, account status, currency and payment provider requirements.
Policy Coverage and Application
This policy applies to all deposits, withdrawals, refunds and other payment-related activity connected with a 28 Mars Casino account. It should be read together with the casino's general account terms and any information displayed in the cashier.
Only players aged 18 or over may use the casino and its payment services. We may update this policy when operational, technical or legal circumstances change. The version available on the website at the time of a transaction will generally apply to that transaction.
Account Ownership and Payment Details
Your casino account must be opened and used by you personally. Payment methods must be registered in the account holder's own name. Using a card, wallet, bank account or other payment instrument belonging to another person is not permitted, even where that person has given permission.
The personal and payment information submitted to 28 Mars Casino must be accurate, current and complete. You are responsible for updating information when it changes. A transaction may be delayed, declined or returned where the payment details do not match the verified account information.
We may restrict a payment method or request additional information if ownership cannot be established. Any request for information is intended to protect the account holder, the payment system and the integrity of the casino.
Making Deposits
Deposits can be made through the payment options presented in the cashier for your account. Before confirming a deposit, review the method, currency, applicable limits and any other displayed conditions. A deposit is accepted only after the relevant payment provider has authorised the transaction and the funds have been credited to the casino account.
You should not attempt to deposit funds that are subject to a restriction, reversal, dispute or unauthorised use. Deposits are intended to support genuine play on the account and must not be used to test payment instruments or transfer funds between individuals.
Where a payment method is unavailable, the cashier may offer alternative options. The availability of a method does not guarantee that it will remain available or that every transaction will be approved.
How Deposits Are Processed
Deposit requests are submitted through the cashier and may be subject to automated checks by 28 Mars Casino, the payment provider or both. The account balance is updated after confirmation is received. A transaction that appears pending should not be treated as completed until the funds have been credited.
Processing can be affected by provider authorisation, security screening, technical interruptions, incorrect details or the need for additional verification. Do not submit repeated deposits to replace a transaction that is still pending, as this may result in multiple completed payments.
The cashier displays the relevant transaction status where available. Keep your payment confirmation or reference information until the deposit has been fully reflected in your balance.
Withdrawal Rules
Withdrawal requests may be submitted through the methods shown in the cashier. The selected method must normally be owned by the verified account holder. We may direct a withdrawal to an appropriate payment method associated with the account where this is necessary for security, reconciliation or provider requirements.
Only funds that are available for withdrawal may be requested. Pending deposits, unsettled transactions, bonus conditions and account reviews may affect the amount that can be withdrawn. The cashier will show any applicable limits or conditions before you confirm the request.
A withdrawal request can be cancelled or adjusted only where the relevant account function allows it and the request has not entered an irreversible processing stage. Once payment processing has begun, changes may no longer be possible.
Withdrawal Checks and Timing
Every withdrawal may be reviewed before release. The review can include account ownership, payment method ownership, transaction history, play activity and compliance checks. A withdrawal may remain pending while information is assessed or while the payment provider processes the transfer.
Processing times are not fixed in this policy. They depend on the method selected, provider procedures, weekends, public holidays, technical factors and any verification requirements. The cashier may display relevant processing information, but an estimated timeframe is not a guarantee.
If a withdrawal cannot be completed through the selected method, we may request another available method or return the funds to the account while the issue is resolved. We will not knowingly release funds to an unverified third party.
Documents for Identity Checks
28 Mars Casino may request information or documents to confirm your identity, address, age, payment ownership or source of funds. Verification may take place before or after a deposit or withdrawal and may be repeated when account activity or information requires a fresh review.
Depending on the circumstances, the general categories of documents requested may include:
- Proof of identity, such as an official identity document showing your name, date of birth and photograph.
- Proof of address, such as a recent statement or other reliable document showing your name and residential address.
- Proof of payment method ownership, such as an approved statement, payment confirmation or other evidence linking the method to you.
Documents should be clear, valid and consistent with the details on your account. Instructions provided during the verification process may specify acceptable formats and any information that may be safely concealed. A failure to provide suitable information can delay, restrict or prevent payment processing.
Currency and Exchange Handling
Transactions are handled in the currency shown for the relevant cashier function. If your bank or payment provider uses another currency, it may convert the amount using its own exchange rate and procedures.
28 Mars Casino does not control exchange rates applied by external financial institutions. The amount debited from your account or received in your bank account may therefore differ from the amount displayed in the casino cashier because of conversion or provider handling.
Check the transaction currency and any conversion information before confirming payment. You are responsible for understanding how your chosen method treats foreign currency transactions.
Fees and Transaction Costs
Any casino-related fee, limit or other payment condition applicable to a method will be displayed in the cashier where relevant. Review this information before submitting a transaction.
Your bank, card issuer, wallet provider or another financial institution may apply separate charges. These can include currency conversion costs, intermediary charges or other provider fees. Such charges are outside the control of 28 Mars Casino and may not appear in the casino balance.
Do not assume that a deposit or withdrawal is free simply because no casino fee is displayed. Confirm the expected cost with your payment provider when necessary.
Declined, Failed or Reversed Payments
A payment may fail because of insufficient funds, incorrect information, provider restrictions, security controls, technical errors or an unavailable payment method. A failed transaction should not be considered credited unless the amount appears in your casino balance.
A completed deposit may later be reversed, cancelled or returned by a payment provider. If this occurs, the corresponding balance may be removed or adjusted. Where the reversal affects funds already used for play or withdrawn from the account, 28 Mars Casino may suspend relevant transactions while the matter is reviewed.
If your account shows an unusual balance after a payment error, do not use the disputed amount. Contact support and retain any provider reference connected with the transaction.
Chargebacks and Payment Disputes
You should contact 28 Mars Casino before disputing a valid transaction with your bank or payment provider. A chargeback is not an appropriate substitute for ordinary account support where a transaction was authorised and correctly processed.
Unjustified chargebacks, payment reversals or attempts to recover funds after receiving casino services may lead to account restrictions, recovery of amounts owed and further review. We may provide transaction records or other relevant information to the payment provider when responding to a dispute.
If you believe a payment was unauthorised or processed incorrectly, notify us promptly through the available support channel and provide the transaction details. This allows the issue to be investigated without unnecessary delay.
Inactive and Dormant Accounts
An account may be treated as inactive when it has not been used for a period specified in the applicable account terms or information provided on the website. Payment activity, verification status and any balance may be reviewed before an account is classified as dormant.
If an account becomes inactive, access to payment functions may be limited until the account holder confirms relevant details. Any treatment of an inactive balance, including potential administrative conditions, will be handled in accordance with the applicable account terms and the information made available to you.
Keep your account information current and sign in periodically if you intend to maintain access. Contact the casino before attempting to use an old payment method on an inactive account.
Financial Crime Prevention
28 Mars Casino applies general financial crime prevention controls to help protect its services from misuse. These controls may include monitoring payment patterns, checking account information, reviewing unusual activity and confirming the source or ownership of funds where appropriate.
Payments must be made for legitimate purposes and through methods that belong to the account holder. We may delay, decline, restrict or report activity when it appears inconsistent with the account information, raises security concerns or requires further assessment.
These reviews are conducted on a risk-sensitive basis. We may not disclose every screening method or provide detailed explanations where doing so could compromise security or an ongoing review. Cooperation with reasonable information requests is required to keep payment services available.
Getting Help with Payments
For questions about a deposit, withdrawal, payment status or verification request, review the transaction details in the cashier first and then contact 28 Mars Casino support at [email protected]. Include relevant account and transaction information, but do not send passwords, full card numbers or other unnecessary sensitive data.
Payment issues are assessed using the information available from the casino and the relevant provider. Keep confirmations, screenshots and transaction references so that the matter can be checked accurately. Support may request further details where needed to protect your account and resolve the issue.
Using the cashier responsibly and providing accurate information helps 28 Mars Casino process payments in a secure and efficient manner.
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